Frequently Asked Questions

A BAS Agent is a professional registered with the Tax Practitioners Board, authorised to prepare and lodge Business Activity Statements on your behalf. Using a registered BAS Agent means your lodgements are legally protected and handled by someone who is formally qualified and accountable. On Line Services are registered BAS Agents.

Not at all. We serve businesses all over Australia — from regional Victoria to Queensland, Western Australia and beyond. Because we use cloud-based software, your location is no barrier at all. We work with clients in every state and territory.

We primarily work with Xero and MYOB — both leading cloud accounting platforms. We can set up a new account, migrate your existing data, or simply manage your existing system. If you use different software, contact us and we will assess compatibility.

We access your accounts securely via cloud software. You simply upload or forward your documents (receipts, invoices, bank statements) and we handle the rest — coding transactions, reconciling accounts, and producing reports. You get a clear, up-to-date view of your finances without lifting a finger.

We process payroll on whatever schedule suits your business — weekly, fortnightly, or monthly. We handle everything: calculating pays, superannuation, leave entitlements, and submitting Single Touch Payroll (STP) reports to the ATO on your behalf.

We work with businesses across almost every industry — hospitality (Beechworth Bakery), hair and beauty (Hairhouse), food franchises (Brumby's, Dougies Donuts), retail, trades, professional services, healthcare, and more. If you run a business, we can help.

Pricing depends on the volume and complexity of your transactions and which services you need. Our goal has always been to be affordable for small businesses — contact us for a free consultation and we will provide a clear, no-surprise quote tailored to your situation.

As your registered BAS Agent, we can liaise with the ATO on your behalf. If you receive correspondence related to your BAS, GST, or PAYG obligations, forward it to us and we will handle the response and resolution.

Absolutely — and you would not be the first. Many clients come to us after a period of managing their own books and feeling overwhelmed. We will assess the situation, get things in order, and set up clean processes going forward. No judgement.

Simply get in touch via our contact form or give us a call on (07) 4661 9773. We will arrange a free, no-obligation consultation to understand your business and recommend the right solution.